Orders are dispatched only after payment confirmation, allocation, QC review, and customer approval. Tracking is supplied after carrier acceptance, and an eligible order confirmed as seized by customs receives one free replacement shipment under the guarantee below.
From checkout to delivery
Payment confirmation
The selected gateway must report a completed payment before allocation begins.
Allocation and QC
The exact configuration is sourced, inspected, documented, and submitted for your approval.
Secure dispatch
After approval, the order is packed and transferred to the available route for the destination.
Tracked delivery
Tracking is shared when carrier data is live. Scans can pause while a parcel changes delivery partners or clears a border.
Customs clearance and our one-time reship guarantee
100% guaranteed delivery means one replacement shipment for an eligible seizure.
If customs or the carrier confirms that the original parcel was seized and will not be delivered, we will send the same item, or an agreed equivalent if the original is unavailable, one additional time without charging again for the watch or standard replacement shipping.
The guarantee is intended to remove the buyer’s cost risk from a documented customs seizure, but it is not a promise that every route is delay-free or that local law permits import. Buyers remain responsible for understanding the laws and import rules at their destination.
Eligibility conditions
- The delivery address supplied at checkout must be complete and accurate.
- The carrier or customs authority must show a seizure, confiscation, or non-release—not merely a delayed scan.
- You must send the order number and available notice to support promptly after receiving it.
- The order must not have been redirected, refused, abandoned, or returned because duties, identity requests, address corrections, or delivery attempts were ignored.
- The guarantee covers one replacement dispatch for the affected order. Any different remedy must be agreed in writing.
Delays, duties, address problems, and loss
Tracking has paused
A quiet tracking page is not automatically a seizure. Contact support so we can request a route check before a replacement decision.
Local charges or requests
Taxes, duties, brokerage, identity checks, and import permissions vary by destination and are normally the buyer’s responsibility unless the order states otherwise.
Incorrect address
Contact us before QC approval if an address needs correction. A parcel already handed to the carrier may not be recoverable or redirectable.
Delivery inspection
- Photograph the unopened outer parcel if it appears crushed, cut, wet, or re-taped.
- Record an uninterrupted opening video when there is visible damage or a weight concern.
- Compare the watch with the approved QC media before removing protective films or sizing the bracelet.
- Report a delivery problem promptly with the order number, packaging images, and a clear description.
Returns and after-sale requests
Contact support before returning anything. Do not mail a parcel to an address found in an old message or online post. Eligibility depends on the reported issue, condition, removed films, wear, modification, sizing, supplied evidence, and the written instructions for the order. Customer-specific instructions take priority over a generic address.